Returns & Refunds Policy

Returns and Refunds Policy

At Prime Marketplace, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes things don’t work out as expected, and we’re here to help. This Returns and Refunds Policy outlines the terms and conditions for returning items and requesting refunds for purchases made through primemarketplace.org.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of receiving your order for a full refund or exchange, provided that the items meet the following conditions:

  • The item must be in its original packaging and condition, unused, unworn, and with all tags attached.
  • Items that are opened, damaged, or altered in any way will not be eligible for a return.
  • Certain items, such as personalized products, perishable goods, and intimate items (e.g., underwear), are final sale and are not eligible for return unless defective.

Non-Returnable Items:

  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., personal care products)
  • Hazardous materials or flammable liquids and gases
  • Downloadable software products

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:

    • Email us at hfa4usa@gmail.com with your order number and a description of the item(s) you wish to return.
    • Provide any relevant details, including reasons for the return (e.g., wrong size, damaged item).

  2. Return Authorization:

    • Once we receive your request, we will provide a Return Authorization Number (RAN) and instructions on how and where to send your package. Returns sent without a valid RAN may not be accepted.

  3. Return Shipping:

    • You are responsible for return shipping costs unless the item is defective, damaged upon arrival, or you received the wrong item.
    • We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.

  4. Return Timeframe:

    • Items must be postmarked within 30 days of receiving your order to be eligible for a return. After this period, returns may not be accepted.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

  • Approved Returns: If your return is approved, a refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days. Please note that the timing may vary depending on your financial institution.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned damaged, incomplete, or outside of the 30-day window).

  • Non-Refundable Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., defective products, wrong items shipped).

Late or Missing Refunds:

If you haven’t received your refund within 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you've done all of this and still have not received your refund, please contact us at hfa4usa@gmail.com for further assistance.

4. Exchanges

If you need to exchange an item for a different size or color, or if you received a defective or incorrect item, we are happy to exchange it for you at no additional cost. Please follow the Return Process outlined above to initiate an exchange.

  • Timeframe: Exchanges must be requested within 30 days of receiving your order.
  • Availability: Exchanges are subject to product availability. If the requested exchange item is out of stock, you will be offered a refund or the option to choose a different item.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at hfa4usa@gmail.com with the following information:

  • Your order number
  • A description of the issue
  • Photos of the defective, damaged, or incorrect item

We will work with you to resolve the issue, either by offering a replacement, an exchange, or a refund. In such cases, Prime Marketplace will cover the return shipping costs.

6. Return Shipping Label (For Defective or Incorrect Items Only)

For defective or incorrect items, we will provide you with a prepaid return shipping label. To ensure the smooth return process:

  1. Use the shipping label provided.
  2. Drop off the package at the designated carrier location.
  3. Once we receive the returned item, we will process your exchange or refund.

7. International Returns

Currently, we only ship to locations within the United States, and international orders are not available at this time. Therefore, we do not process international returns.

8. Canceling or Modifying Orders

You may cancel or modify your order before it is processed (typically within 24 hours of placing the order). If your order has already been shipped, you will need to follow the Return Process to return the item for a refund or exchange. To cancel or modify an order, contact us at hfa4usa@gmail.com as soon as possible.

9. Changes to This Returns and Refunds Policy

We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions about our Returns and Refunds Policy, or if you need assistance with your return, please contact us at:

Prime Marketplace
Email: hfa4usa@gmail.com