Shipping Policy

At Prime Marketplace, we are committed to providing a seamless and efficient shopping experience. This Shipping Policy outlines how we handle shipping and delivery for purchases made through our website, primemarketplace.org.

1. Shipping Destinations

We currently offer shipping to locations within the United States. At this time, we do not ship internationally. However, we are working towards expanding our shipping capabilities to other regions in the future.

2. Shipping Rates

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination of the package. You can view the shipping costs at checkout before finalizing your order.

3. Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive an email confirmation with tracking information.

4. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package through our carrier’s website.

If you do not receive a tracking number within 3 business days, please contact us at hfa4usa@gmail.com for assistance.

5. Delivery Issues

Delayed or Lost Packages

While we strive to ensure timely deliveries, shipping times may vary due to factors beyond our control, such as inclement weather or carrier delays. If your package has been delayed or you believe it is lost, please contact us at hfa4usa@gmail.com, and we will assist you in locating your order.

Wrong Address or Undeliverable Packages

Please ensure that your shipping address is correct before completing your order. We are not responsible for orders that are lost or undeliverable due to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).

Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 7 days of delivery. We may request photos of the damaged package or items to process a replacement or refund.

6. Shipping Restrictions

Certain products may be subject to additional shipping restrictions due to size, weight, or hazardous materials classification. If a product cannot be shipped to your location, you will be notified at checkout.

7. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions about our Shipping Policy, or if you need assistance with your order, please contact us at:

Prime Marketplace
Email: hfa4usa@gmail.com